The no win no fee claim process

Timeshare Help aims to claim back money spent on bad timeshare ‘investments’ on a no win no fee basis as well as terminate maintenance contracts, which can cost up to £2,000 every year for the rest of your life.

We can offer these services by presenting a case of misrepresentation to your credit card company or finance provider. This can be done under certain conditions provided under the Consumer Credit Act, which is intended to protect consumers from mis-sold purchases.

Typically, if you have used your credit card to purchase the timeshare, it can take us around 6 months for a timeshare claim. If you have used a finance provider, it will take around 12 months. These times are, of course, indicative and may be shorter or longer in your specific case.

Since the banks are resistant to the idea, not wanting to hand over money they will be earning from your repayments, they can throw obstructions in the way of our legal processes. However, the team here at Timeshare Help will not let this deter us. We will always stick with a timeshare claim case until the very end.

Every case is assigned to a specific claim manager who will initially decide if you have a valid claim for redress.

If we accept your case, your claim manager will update you throughout our course of action via phone calls, texts and emails. We aim to respond to all enquiries within 2 hours.

We recommend that you keep making your payments to your finance provider during the process. If we lose your claim, you will have to continue paying the finance provider back and any missed payments could have a negative effect on your credit rating.

If we do lose the timeshare claim, the credit card company or the finance provider has to explain why this decision was made and confirm in writing that we are able to present your claim to the Financial Ombudsman.

If the Ombudsman rejects the claim, the decision is final. Since we make all timeshare claims on a no win no fee basis, you will not have to pay anything for our services in this instance.

If we win, you will receive whatever redress is awarded to you straight into your account, at which point we will invoice you for our previously agreed fee. This is done to offer you complete security.

Your credit card company will refund you whatever you have spent to date or make you a settlement offer upon us winning your case. All future finance payments will be written off at this point.

Timeshare Help has so far managed to save some customers over £35,000 in future loan repayments.

Because all claims are no win no fee, you will have nothing to lose by contacting us for help in reclaiming your money today. You may have a lot to gain so picking up the phone is certainly worth it. We want to reassure people that there may indeed be a light at the end of the tunnel.