FAQs

FREQUENTLY ASKED QUESTIONS


 

GENERAL FAQs:

 

What’s the difference between cancelling my timeshare contract and making a claim?

Cancelling your timeshare contract means that you and your family will never have to pay another fee to your timeshare club again, saving you thousands of pounds. If you paid via credit card or finance, you can make a claim. This means you could potentially win back the money you have spent on your timeshare contract. We advise you to pursue both a cancellation and a claim.

What happens if I just stop paying my Timeshare Fees?

This will depend on your timeshare contract and the specific timeshare group but, if you refuse to pay your timeshare maintenance fees, the likelihood is that the timeshare group will put you into their credit control process. This may include them sending reminder letters. You may also suffer restrictions in terms of using, exchanging or renting out your timeshare while you remain in arrears. You may also receive threats of legal action which will damage to your credit rating.

What support will I receive?

If we accept your case, your claim manager will update you throughout our course of action via phone calls, texts and emails.

 

TIMESHARE CANCELLATION FAQS:

 

 

How do you cancel my timeshare contract?

We write a specialised letter to the timeshare resort stating that we are handling your case.

Are they time sensitive?

No, there is no limitation period to cancel your timeshare membership

What documents do I need to send?

Please send us a copy of your timeshare/maintenance contract and a statement of facts, explaining what happened and how you were mis-sold your contract.

Where do I send the documents?

Timeshare Help, Unit 2, Ashbrook Office Park, Heald Green, Manchester, M22 5LB

How long will it take to cancel my Timeshare?

4-6 weeks. These times are, of course, indicative and may be shorter or longer in your specific case.

How much will it cost me?

We charge an upfront fee of £2,000 + VAT to cancel your timeshare contract.

What do I do if the timeshare company contact me separately?

Please forward on any information they send to you to us and don’t respond to their email, text or phone call.

 

TIMESHARE CLAIM FAQS:

 

How do you make a timeshare claim?

Under Section 75 of the Consumer Credit Act 1974, it states that you can claim against your credit card company for faulty or non existent goods and services between the price of £100 – £30,000. This means if you bought your timeshare within the last 6 years on a credit card or on finance within the last 10 years, we can help you make a claim to get your money back.

Why did I need to pay on credit card or by using finance?

Under Section 75 of the Consumer Credit Act 1974 it states you can claim against your credit card company or finance provider to get your money back.

Are they time sensitive?

Yes, the limitation period is 6 years since you bought the timeshare membership on your credit card. If you paid by finance, the limitation period of 10 years since you bought the timeshare membership.

What documents do I need to send?

Please send us a copy of your initial payment, the timeshare contract/maintenance contract and a statement of facts explaining what happened and how you were mis-sold your contract.

Where do I send the documents?

Timeshare Help, Unit 2, Ashbrook Office Park, Heald Green, Manchester, M22 5LB

How long will it take to make a Timeshare Claim?

6-8 weeks. These times are, of course, indicative and may be shorter or longer in your specific case.

How much will it cost me?

Our fee is 25% + VAT on the total amount we claim back for you.

What do I do if the bank contact me separately?

Please forward on any information they send to you to us and don’t respond to their email, text or phone call.

How does the money work?

Whatever total we win back for you, will be paid into your account and then we ask for our fee to be paid to us within 7 days.

What happens if I lose?

If we lose your claim, you will have to continue paying the finance provider back and any missed payments could have a negative effect on your credit rating. If we do lose the timeshare claim, the credit card company or the finance provider has to explain why this decision was made and confirm in writing that we are able to present your claim to the Financial Ombudsman. If the Ombudsman rejects the claim, the decision is final. Since we accept all timeshare claims on a no win no fee basis, you will not have to pay anything for our services in this instance.

 

KEYWORDS:

14-DAY COOLING OFF PERIOD:
Under the Consumer Contracts Regulations, you are entitled to 14 days to cancel your timeshare contract after signing.

IN PERPETUITY:
This means forever. So, if your timeshare contract was sold “in perpetuity”, the intention is that it would stay in your ownership for the whole of your life, then pass on to your children, then your children’s children and so on.

LETTER OF AUTHORITY:
A written document which allows Timeshare Help to speak on your behalf to the lender – e.g. the credit card company or finance provider, without breaching the data protection law.